What our Customers say...
Javier and his crew were perfect. They were on time. Javier predicted it would take 3-5 days to resolve our problem. It only took 4!
The entire crew was very helpful and did a great job under difficult conditions. I would definitely recommend SERVPRO West Littleton/Sheridan to any business owner.
Thank you so much to Dalton and Ryan for making a horrendous nightmare tolerable!
Keep doing what you guys do so well. We were impressed with Dalton and AJ!
I believe Ryan and Javier should be commended for their work and doing a great job. I really appreciated their help!
On the evening of January 10, 2017, I stepped into our upstairs guest room and discovered the carpet was soaked. Our contractor suggested we call SERVPRO because he had heard they were a good company. We called our insurance company the next morning and filed our claim. The insurance provider said that they had worked with SERVPRO and found them to be an excellent company.
We immediately called and spoke with Kimber of SERVPRO, who was heading the storm disaster effort in Boise. She said that SERVPRO crews were on their way to Boise, but couldn't arrive at our home until the following Wednesday, the 18th. Meanwhile, our contractor helped us roll the carpet up in our guest room and tear out the pad. He brought a commercial fan in to dry the floor.
Matthew Valdez, General Manager, and Troy Simons, Production Manager, arrived Wednesday as promised. They were professional and caring and explained what they would be doing. The damage in our home was far more extensive than we imagined.
They kept us informed every step of the way, taking time to answer our questions and address our concerns. They were careful with our possessions as they moved furniture and items that were in the way. When they left our home for a few days while our walls and floors were drying, they reattached our washer and dryer so that I could do laundry.
They and their team were incredibly polite and kind with us and each other. They performed an amazing amount of work in the times they were here. We can't thank them enough for all that they did for us. We will definitely recommend SERVPRO to anyone who needs their services.
We are really going to miss working with Kimber. She was excellent. When our insurance company would not respond, she advocated for us and worked hard to make sure we were able to get help. Thank you so much, Kimber!
Thank you so much to the 3 gentlemen (Troy, Andrew and Matt) who came to take care of our water damage. All were profession
Andrew was exceptionally great in sharing information and being professional. He worked hard to get it all done ASAP!
These guys are the best. The entire team was professional, knowledgeable and prompt. From the initial call (Thanks Kimber!) to the emergency services and evaluation (Javier) to the eventual remediation (Ryan and Conner), this cohesive team really shone in an otherwise dreadful situation. I hope to never see them again in my own home, but will always sing their praises for the work they have done.
SERVPRO was very friendly and really listened to our concerns. They did a great job!
We are very impressed with SERVPRO, and particularly Connor and Ryan. They were very pleasant and performed their job well. They were organized and left our home as clean as possible in the circumstances.
Javier is fantastic!
I appreciate the crew's promptness, diligence to their task, the clean up of the mess afterwards, and their courtesy. I was impressed. They were good representatives for SERVPRO and I would recommend them with no hesitation.
We were very happy with your service. Matthew and Troy went out of their way to do a wonderful job. We will recommend them to anyone and be happy to tell of the excellent job your staff did. Thank you Matthew and Troy. Great Job!
Javier and Jordan were wonderful from the first moment they walked in the door. They were knowledgeable and supportive and worked quickly to calm my concerns. If anything like this happens again, I will request this company and Javier and Jordan. They are welcome in my home anytime!
Dalton and Alfred were AMAZING. I'm going to miss seeing them everyday. They were knowledgeable, efficient, friendly and helpful.
Troy Simons was fantastic! He did a great job keeping me up to date on everything. He also kept me calm during this stressful situation. His follow-up is wonderful!
Top Notch! Professional, fast, and at the right price. So, when you find out you have two feet of water in the crawl space below your home, the first step is to call around for estimates to clean it up. I called three places and SERVPRO of Parker set the appointment for the next day, even with the numerous floods that were in other peoples homes due to our wet spring here. Some places couldn't even come to give and estimate for three weeks! They were definitely the most professional, friendly and fairest priced of the three places I called. Additionally, they worked their tails off to get the space fully drained. They stayed until 9pm the first night to get the water fully drained and came back a few additional times during the drying process to check progress. Every time they were here, they were on time, they were courteous, professional and truly cared about the mess I had going on. To top it off, they referred a great contractor to help re-design the drainage system that was originally very poorly built for this home and they were top notch too! So, I'm just overly pleased and know who to call first if I ever have a restoration issue again... Definitely my highest recommendation!
On Christmas Day, a root problem caused my plumbing to back-up and flood my basement. I called SERVPRO and spoke with Matt. He took time away from dinner with his family to explain to me what needed to be done. I was somewhat distraught and Matt was such a calming force; something I so needed at that time. Matt's crew was at my house at 6:00 a.m. the following morning. WOW, they were awesome; fast, efficient, professional and all while helping me through the 'process'; explaining everything that was being done. I couldn't have asked for nicer people. With their knowledge and skill, Javier and Troy were amazing and made a tough situation easier. Their customer service is second to none. I can never thank you enough, Matt, Javier and Troy. Even though SERVPRO is an amazing Company, I hope I never need you again. But if I do, I will definitely call on you because I know that you will take care of me. I would also recommend you to others if the opportunity arose. Thank you! Thank you!
When you have a water damage to your home call these people. They were great! I can 't say enough good things about this company and group of men that came to help me with a water valve leak (kitchen, basement and hardwood floors). They were professional, knowledgeable, on time, hard working and at know time did I feel like they were not giving 100%.This crew worked non-stop for three days. They came in, did the job, were polite and cleaned up the mess the water damage had made. It took three days to get my floors dry and they came everyday to check on the status. They even were available when the insurance agent came to inspect.
A big thank you to Troy, Mathew and the crew members they had doing the job.
I cringe when I think of the mess, but am so grateful the SERVPRO of West Littleton came to help.
Even Kate in the business office was great working with the insurance.
I would highly recommend this company for your restoration needs. You don't want damage to your property but when it happens these people know how to handle it with ease and peace of mind to you. Just knowing it was done right was a major relief!
Thank you so much.
I have worked with Sean at SERVPRO since last year and have had nothing but positive experiences. His staff and team are very polite and always quick to respond to emails or calls.
I appreciated the team coming so quickly on a Friday night on a three day weekend. They were courteous and explained the process. Thank you for making a very stressful process a lot less stressful.
Great job and great crew! Dalton was exceptional in every way and other crew guys did great - all very professional! Thanks!
SERVPRO of West Littleton technicians have been so professional, thorough and informative as well as compassionate. I was feeling completely overwhelmed when I discovered the disgusting mess but Matt came in, explained the service, what they would be doing and went to work. They are so careful with all of my belongings, even the "contaminated" ones. Matt keeps me informed and listens patiently to my questions. I am extremely impressed with SERVPRO and will recommend you without reservation.
In an age where so many companies don't seem to care about customer service any more, Sean and his crew with SERVPRO have done everything you claim you do and more; they did so with a smile, a large amount of patience in dealing with me and my pets, and much appreciated sensitivity to the situation my family was facing. I am an extremely satisfied customer, and will recommend you to anyone in a similar situation. Thank you again.
During a recent flood situation caused by our septic system I called SERVPRO. In a very short and I mean short time they landed like a special forces team and in an incredibly professional and rapid way took over the house. Equipped with absolutely everything necessary they mitigated the disaster in short order. So many people and companies do not live up to their mottos these days, however these people do. It was truly like it never happened.
They were extremely professional, knowledgeable and friendly. They took the time to explain things to me, as this was my first experience with damage to my home. All this occurred over the New Year's holiday and I was impressed by how much time and effort they put into it. They even returned twice to get the carpet moved since the tile was installed farther back than it had been originally. I highly recommend this company for any of your restoration needs. I will be using them in the future.
Great Service! SERVPRO of West Littleton was very professional and made sure the job was done right from start to finish. We were very impressed with the quality of work. Hopefully we won't have this problem again, but if we do we know whom to call. Thanks!
They did an awesome job!! They were very friendly and professional. They answered all of our questions, and they showed up on time. :))
I was very impressed with the courtesy, professionalism, and friendliness of the entire SERVPRO staff, especially as this occurred two days after Christmas and they worked over New Years to ensure the mitigation of water damage of our historical property.
I called my insurance agent to report the claim and a SERVPRO Rep was here within 2 hrs. SERVPRO was great!
Team was kind, understanding, and professional in their dealing with our family.
SERVPRO did an excellent, courteous, and professional job. They made a terrible situation bearable. Matt was very respectful, patient and kind in explaining the work process.
They were prompt, knowledgeable, and professional. The team leader was excellent in all regards, and a great guy to boot!
Keep up with what your doing! A+
The SERVPRO staff was incredible! From the first call to the final walk through they were all so empathetic and professional. The clean up team was great! Matt Valdez explained the entire clean up process and went to work right away. In no time progress was under way. Matt was available for any questions during the process. I would strongly recommend SERVPRO of West Littleton/Sheridan to family and friends. Thanks to all for such a job well done.
These guys are very professional, attentive, and great at taking care of the customer in a time of need, like have a disaster happen. I highly recommend calling SERVPRO of West Littleton if you are ever faced with a tough situation where you need them to come in to your home. Thanks guys for all your help. You really came through for us in our time of need!!
Thank you for your prompt response and excellent service!!!
Home owner called to leave the following report about Javier & Tanner - called to say what a great job they are doing, just wanted to let you know. They feel very fortunate they have them on their job. He could not say enough good things about them and wanted the owners to know how appreciative they are. Said they were there til at least 11:30 pm last night and are doing the work of 4 guys.